IT Support Technician (L1/L2)

Job description

Job Opportunity | IT Support Technician (L1 / L2) Company: Layan Hyper Location: Dammam, Saudi Arabia Employment Type: Full-Time Work Mode: On-site Department: Information Technology / Infrastructure Key Responsibilities: Install, configure, deploy, and troubleshoot Windows 10/11 operating systems and productivity applications. Provide Level 1 and Level 2 (L1/L2) technical support to internal employees. Diagnose and resolve LAN/WLAN connectivity issues, including DHCP, DNS, and IP addressing conflicts. Assist with switch and router connectivity and basic network troubleshooting. Install, configure, and maintain IP and Analog CCTV cameras, including NVR/DVR systems. Configure biometric attendance and access control systems, including fingerprint and facial recognition devices. Troubleshoot hardware, software, printers, and network connectivity issues. Maintain accurate IT asset inventories covering computers, networking equipment, and peripherals. Qualifications & Requirements: Bachelor's degree, diploma, or relevant technical certification. Good knowledge of Windows 10/11 environments and desktop support. Understanding of networking fundamentals at CCNA level. Familiarity with LAN/WLAN, TCP/IP, DHCP, DNS, switches, and routers. Practical knowledge of CCTV systems, NVR/DVR, and biometric devices. Hands-on skills in hardware installation, cabling, and troubleshooting. Strong problem-solving skills and a proactive approach to technical support. How To Apply: ` ` Company Website: Notes: Please send your updated CV and relevant certifications. Email Subject: Application - IT Support Technician - [Your Full Name]

Requirements

• Bachelor's degree, or
• Diploma, or relevant technical certificate
• Good knowledge of Windows 10/11 environments and desktop support
• Understand networking basics at CCNA level
• Familiarity with LAN/WLAN, TCP/IP, DHCP, DNS, switches, and routers.
• Working knowledge of CCTV systems, NVR/DVR, and biometric devices
• Practical skills in installing appliances, wiring, and problem solving
• Strong problem-solving skills and a proactive approach to technical support

Skills