Cybersecurity Service Engineer

Job description

Job Summary The Cybersecurity Service Engineer is responsible for providing technical service, maintenance, installation, commissioning, troubleshooting, and cybersecurity support for the employer products and solutions. This role serves as a focal point for customer technical support, service contracts, projects, and cybersecurity initiatives while helping customers improve system performance, reliability, and cybersecurity posture through proactive recommendations and technical expertise. In This Role • Perform routine maintenance and service activities in accordance with customer requirements. • Provide recommendations to customers on system improvements, cybersecurity enhancements, product upgrades, and system health checks. • Coordinate and execute assigned service projects and technical activities. • Perform startup, installation, commissioning, troubleshooting, fault analysis, and repair activities on the employer systems and products. • Investigate and resolve technical issues encountered at customer sites. • Support Sales Engineers in product demonstrations and customer presentations. • Assist customers in understanding product applications, cybersecurity best practices, maintenance requirements, and operational procedures. • Develop and implement system configuration changes to meet customer requirements. • Deliver customer training and on-site instruction related to operation, maintenance, and cybersecurity solutions. • Participate in on-call support rotations as required. • Maintain accurate service documentation, timesheets, site reports, and project records. • Ensure compliance with the employer business processes, quality standards, and customer requirements

Requirements

• You are customer-focused and committed to delivering exceptional service.
• You apply strong analytical and troubleshooting skills to resolve complex technical issues.
• You communicate effectively with customers and internal stakeholders.
• You continuously develop your technical expertise and adapt to evolving technologies.
• You make sound decisions under pressure and maintain professionalism in challenging situations.
• You collaborate effectively across diverse teams and functions.
• For This Role, You Will Need
• Bachelor's Degree in Engineering, Control Engineering, Computer Science, Electronics, Cybersecurity, or a related discipline.
• Minimum 5-6 years of experience in automation, control systems, industrial networking, or cybersecurity within process industries.
• Strong knowledge of the employer Process Systems and Solutions products.
• Experience configuring and supporting industrial network switches and firewalls such as Cisco, Juniper, Dell, Siemens, Palo Alto, Hirschmann, or equivalent technologies.
• Knowledge of Network Management Solutions such as WhatsUp Gold and SolarWinds.
• Experience with virtualization technologies including VMware and Microsoft Hyper-V.
• Knowledge of Windows System Administration.
• Experience with backup and disaster recovery solutions such as Acronis.
• Experience with endpoint security solutions including the employer, Symantec, Application Whitelisting, and Data Loss Prevention (DLP).
• Experience with SIEM technologies including the employer, Splunk, ArcSight, or similar platforms.
• Knowledge of compliance monitoring and security assessment tools such as Tripwire.
• Experience performing vulnerability assessments and interpreting cybersecurity findings.
• Experience with Microsoft WSUS patch management solutions in both air-gapped and non-air-gapped environments.
• Strong understanding of Operational Technology (OT) networking and industrial control system cybersecurity.
• Experience conducting control system network assessments and audits.
• Good written and verbal communication skills in English.
• Industry certifications in cybersecurity, networking, virtualization, or Microsoft technologies.
• Associate-level certifications related to the services performed.

Skills