Demand Planning Expert

Job description

The job holder provides expertise in digital demand management and service portfolio practices by supporting the application of frameworks, methodologies, and processes that enable effective prioritization, capacity planning, and delivery alignment across digital initiatives. Provides technical guidance, analyzes demand management activities, and recommends improvements to enhance governance, efficiency, and alignment with digital transformation objectives across NCHI. Key responsibilities: Provide expertise in digital demand management practices including demand intake, assessment, prioritization, and service portfolio management, Support application and continuous improvement of digital demand management frameworks, methodologies, and operating practices, Analyze digital demand requests and recommend classification, feasibility, value assessment, and business alignment, Review demand intake processes and suggest enhancements for transparency, consistency, traceability, and stakeholder experience, Provide technical guidance on digital service catalog structures, service definitions, ownership models, and lifecycle management, Assess demand pipeline information and offer insights on initiative alignment, delivery readiness, capacity considerations, and potential constraints, Support capacity planning by analyzing demand forecasts, resource requirements, skill availability, and delivery dependencies, Review digital portfolio information and recommend improvements to prioritization, sequencing, and value realization, Evaluate governance practices related to digital demand management and recommend improvements to strengthen decision‑making and accountability, Advise on requirements handover processes by reviewing demand documentation, completeness, and readiness for delivery teams, Analyze stakeholder engagement practices and recommend enhancements for communication, alignment, and collaboration, Monitor demand management performance indicators and provide insights on backlog status, cycle times, fulfillment rates, and operational trends, Identify demand management challenges, risks, dependencies, and process gaps and propose improvement actions, Support development and enhancement of demand management playbooks, templates, guidelines, and knowledge materials, Review proposed process improvements and provide expert input for effective implementation and adoption, Benchmark digital demand management practices against industry standards and identify maturity improvement opportunities, Conduct lessons‑learned reviews and recommend improvements to demand management processes and governance, Share knowledge and provide technical guidance on digital demand management concepts, and best practices.

Requirements

• Bachelor’s degree in Operations Management, Management Information Systems, Industrial Engineering, Business Administration, or related field
• 6-9 years of relevant experience
• ITIL® 4 Managing Professional, COBIT® Design & Implementation, or SAFe® Lean Portfolio Management certifications (optional)

Skills