Travel Ambassador

Job description

Join the employer, a Saudi online travel platform that simplifies flight and hotel bookings and provides integrated travel solutions, focusing on business and corporate travel. As part of the Waed Program, you will start your professional career as a Travel Ambassador. Responsibilities: Create and manage itineraries based on traveler preferences, company policies, and budgets; assist with booking flights, hotels, car rentals, and other services; learn and use Global Distribution Systems (GDS) and other booking platforms; provide professional, personalized service to corporate and VVIP travelers; communicate with customers via phone, email, and other channels; monitor bookings to ensure compliance with policies; handle changes, cancellations, and delays with minimal disruption; anticipate customer needs and recommend suitable travel solutions; coordinate with airlines, hotels, and service providers; maintain accurate booking and communication records; protect customer information confidentiality; develop knowledge of the employer’s services and values; stay updated on destinations, requirements, regulations, and industry trends; collaborate with team members to ensure high customer satisfaction; continuously enhance skills in corporate travel and customer service.

Requirements

• Bachelor’s degree in Hospitality, Tourism, Travel & Tourism, Business Administration, or related field
• minimum 1 year of relevant work experience in travel, tourism, hospitality, customer service, or related field
• valid IELTS certificate meeting program score
• good command of English written and spoken
• strong communication and interpersonal skills
• ability to interact professionally with VVIP and corporate travelers
• ability to stay calm and professional in urgent situations
• strong organizational, time-management, and problem-solving skills
• strong attention to detail and accuracy
• willingness and ability to learn GDS systems and online booking tools
• good computer skills including Microsoft Office
• ability to work independently and collaboratively
• high level of professionalism, integrity, confidentiality, and customer focus
• knowledge of domestic and international travel destinations is an advantage

Skills