Workflow and Information Technology Specialist - Healthcare

Job description

Workflow & Informatics Consultant (TLA / LIS / Automation) at Beckman Coulter Diagnostics. Sits at the intersection of laboratory operations, informatics, automation, and customer value, translating workflow pain points into scalable Total Lab Automation solutions. • Acts as a workflow and informatics subject matter expert across clinical labs, linking operational needs with platform capabilities. • Partners with customers to understand current workflows and designs future-state models using Lean methods. • Leads lab assessment activities covering customer expectations, workflow mapping, volumes, and bottlenecks. • Delivers laboratory process maps, layout documentation, and simulation-driven recommendations. • Creates proposals and presentations for medium to large healthcare providers using Excel, PowerPoint, Visio, and AutoCAD. • Serves as a trusted advisor ensuring competitive, measurable solutions aligned to clinical goals. • Builds a customer-facing best practices library for Automation/IT. • Provides product demos, trainings, and workshops. • Participates in key customer meetings on TLA and Beckman Coulter solutions. • Supports informatics solutions (LIS/IT integration). • Works with sales and service teams to develop project plans delivering solutions on time and budget. • Owns execution by managing tasks, risks, and resources.

Requirements

• Familiarity with healthcare integration standards (ASTM, HL7, etc.)
• strong understanding of clinical lab environments, customer workflows, and Laboratory Information System (LIS) components
• ability to troubleshoot, consult, and drive resolution
• strong communication skills to translate requirements across technical and non-technical stakeholders
• solid technical foundation in Microsoft Windows, SQL, networking, and security concepts
• strong facilitation, presentation, and customer-facing consulting skills
• self-driven "can-do" mindset with ability to execute with limited direction
• strong internal and external networking capability
• awareness of laboratory accreditation expectations and evolving policies/technology
• Bachelor’s degree in Laboratory Sciences, Informatics, Biomedical, or related field
• minimum 5 years experience in the IVD industry (consultancy and solution selling preferred)
• 1–2 years LIS consulting, technical support, or process management experience
• demonstrated experience tailoring solutions and strategies to support account acquisition and growth in clinical/hospital labs.

Skills