IT Helpdesk Specialist

Job description

IT Help Desk Specialist at Office Al-M in Riyadh provides first‑line technical support to staff, ensuring IT devices, software, systems and user accounts operate effectively. Diagnoses technical issues, manages support tickets, escalates complex cases to the appropriate IT team, installs and configures hardware, handles Google Workspace accounts, and resolves network and FortiGate firewall problems. Submit your application through the announced submission channel

Requirements

• Excellent knowledge of FortiGate firewalls and troubleshooting firewall issues
• Advanced network troubleshooting and remediation
• Technical troubleshooting and problem solving
• IT asset management
• Strong communication skills

Skills