Housekeeping Supervisor

Job description

Fairmont Ramla Riyadh is a luxury hospitality destination offering premium serviced residences, exceptional dining experiences, and world‑class guest services. Responsibilities include: full knowledge of chemical products and their economical use; full knowledge of all housekeeping machines and equipment for operation and maintenance per the Operations Manual; thorough cleaning and maintenance of offices, staircases, public and back‑of‑house areas; inspection of facilities, furniture and fixtures and reporting any damages; ensuring areas are properly staffed, supervised and operating smoothly; distribution and control of master keys; proper handling, storage and receipt of lost and found items; execution of special projects as assigned; ensuring housekeeping attendants exercise discipline and courtesy to guests; supervising department employees according to standards in the Departmental Operations Manual; treating all employees fairly in line with contracts, local legislation and company policies; forwarding guest suggestions, comments and recommendations to the Senior Supervisor; studying and evaluating operations/procedures and suggesting improvements; preparing, distributing, recording and filing all forms and reports in the housekeeping office; maintaining cleanliness of all housekeeping equipment and scheduling preventive maintenance; constantly informing the Senior Supervisor of progress and status of each area by walking through public areas; advising attendants of VIP rooms, blocked rooms, early‑up rooms and late check‑outs; ensuring VIP rooms are set up per the employer standards and VIP codes, refreshing flowers and coordinating amenities with Room Service; coordinating minibar operations with Room Service to avoid loss and maximize vacant rooms for sale; coordinating with Front Office on VIPs, unexpected departures, extended stays and room changes.

Requirements

• Complete knowledge of chemical products and their economical use
• complete knowledge of all housekeeping machines and equipment for operation and maintenance
• proficiency in cleaning and maintaining offices, staircases, public and back‑of‑house areas
• experience inspecting facilities, furniture and fixtures and reporting damages
• proficiency in staffing, supervising and ensuring smooth operation of areas
• proficiency in distributing and controlling master keys
• proficiency in handling, storing and receiving lost and found items
• proficiency in executing special projects as assigned
• proficiency in ensuring housekeeping attendants exercise proper discipline and courtesy
• proficiency in supervising employees per the Departmental Operations Manual
• proficiency in treating employees fairly according to contracts, local legislation and company policies
• proficiency in forwarding guest suggestions to the Senior Supervisor
• proficiency in studying and evaluating operations and suggesting improvements
• proficiency in preparing, distributing, recording and filing forms and reports
• proficiency in maintaining housekeeping equipment and scheduling preventive maintenance
• proficiency in informing the Senior Supervisor of progress by walkthroughs
• proficiency in advising attendants on VIP rooms, blocked rooms, early‑up rooms and late check‑outs
• proficiency in setting up VIP rooms according to the employer standards and VIP codes, refreshing flowers and coordinating amenities with Room Service
• proficiency in coordinating minibar operations with Room Service
• proficiency in coordinating with Front Office regarding VIPs, unexpected departures, extended stays and room changes
• supervise daily housekeeping operations and team performance
• ensure guest rooms and public areas meet cleanliness and quality standards
• coordinate with Front Office and other departments regarding room status and VIP requests
• conduct regular inspections and report maintenance issues
• monitor housekeeping equipment, supplies and lost & found procedures

Skills