Reservations Agent

Job description

Why work for the employer? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure work brings purpose to your life. the employer Riyadh Hotel & Convention Center: a the employer of French elegance and Saudi Arabian warmth. The the employer Riyadh is dedicated to providing a five‑star experience characterized by luxury, elegance, and impeccable service. You are the beginning of an exceptional guest experience. As a Reservations Agent you will make guests feel welcome and reflect the exceptional experience they receive upon arrival. What you will be doing: consistently offer professional, friendly and engaging service; book and enter room reservation requests using the Property Management System; enter rooming lists while ensuring accuracy; update reservations ensuring a flawless check‑in and check‑out process; maximize revenue by up‑selling rooms and recommending hotel facilities; liaise with Sales and other departments as required; answer telephone and email inquiries in a timely manner; assist guests regarding hotel facilities in an informative and helpful way; follow department policies, procedures and service standards; follow all safety policies; other duties as assigned.

Requirements

• Previous Property Management System experience preferred
• proficient in Microsoft Windows applications required
• strong interpersonal and problem‑solving abilities
• highly responsible and reliable
• ability to work well under pressure in a fast‑paced environment
• ability to work cohesively as part of a team
• ability to focus on guest needs while remaining calm and courteous at all times

Skills