Order Taker

Job description

Responsible for accurately receiving, processing, and coordinating guest food and beverage orders. Receives orders via phone, in‑room dining system, or other service channels. Records orders with full guest details and preferences. Communicates orders clearly to kitchen and service teams. Confirms order details with guests, including modifications, allergies, and special requests. Provides menu information, recommendations, and clarifications when needed. Monitors order status to ensure timely preparation and delivery. Follows up on guest requests to ensure accuracy and satisfaction. Coordinates with kitchen, room service, and F&B teams for smooth execution. Handles guest inquiries and complaints professionally and escalates when necessary. Maintains accurate records of orders, charges, and transactions. Applies pricing, promotions, and service standards. Supports upselling of menu items and promotions where appropriate. Maintains knowledge of menu items, ingredients, preparation methods, and allergens.

Requirements

• High school diploma or equivalent
• hospitality training advantageous
• 1–2 years experience in customer service, call center, F&B, or hotel operations
• basic knowledge of menus, service standards, and order handling
• familiarity with POS or hotel ordering systems advantageous
• fluent in English
• proficiency in additional languages advantageous

Skills