Royal Service and Reservations Agent

Job description

Join a hotel that is a member of the the employer network, encompassing over 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations. We strive to create a positive and memorable experience for guests, colleagues, and the planet. We are looking for a Royal Service and Reservations Agent in Riyadh to be the primary contact for guests, manage reservations, respond to inquiries, and deliver exceptional service that reflects our commitment to excellence. The role operates in a fast‑paced environment requiring attention to detail, strong organizational skills, and genuine passion for customer satisfaction.

Requirements

• Proven experience of 2+ years in customer service, reservations, or hospitality industry
• Excellent communication skills in English
• Arabic language proficiency is highly preferred
• Proficiency with reservation management systems and computer applications
• Exceptional attention to detail and accuracy in data entry and record‑keeping
• Problem‑solving skills with the ability to handle challenging situations calmly
• Customer‑focused mindset with a genuine commitment to service excellence
• Professional demeanor and ability to work effectively in a team environment
• Familiarity with luxury hospitality service standards and protocols
• Knowledge of CRM software and booking platforms is preferred
• Ability to work flexible hours, including weekends and holidays as required
• Strong interpersonal skills and cultural sensitivity

Skills