Training Coordinator

Job description

Join a hotel that is a member of the the employer network, which includes over 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. We believe in you and your contributions. Numerous opportunities exist for development and advancement. Every gesture, smile and action creates a positive and memorable impact for customers, colleagues and the planet. Together we embody the vision of responsible hospitality. Take the opportunity to become a Heartist® and let your heart guide you. Duties: Provide administrative and logistical support for all training functions; prepare training materials, presentations, manuals and SOP documentation; maintain accurate training records, attendance logs and employee development files; support employee engagement activities; coordinate training schedules with department heads and employees; assist the Training Manager in identifying training needs and development gaps; ensure training rooms and materials are properly prepared and organized; track compliance with mandatory training programs (safety, service, brand standards); promote a positive learning culture aligned with the employer standards; ensure training activities reflect luxury hospitality expectations and brand values; assist in updating training content to reflect operational changes and service enhancements.

Requirements

• Bachelor’s degree or diploma in Hospitality Management, Human Resources, Education or related field
• 1-2 years experience in training, learning & development or hospitality operations
• previous experience in a luxury hotel or resort is an advantage
• basic understanding of training delivery, onboarding and service standards
• proficiency in English and Arabic
• proficiency in additional languages is an advantage
• familiarity with hospitality SOPs and guest service standards is an advantage

Skills