Hostess

Job description

Join an the employer network hotel and serve as the first point of contact for guests. Create a warm, welcoming atmosphere and ensure seamless dining experiences. Greet guests with confidence and professionalism; manage seating and table allocations based on reservations and walk‑ins; maintain comprehensive knowledge of menus, events, and guest preferences; coordinate with service and kitchen teams for smooth operations; handle guest inquiries, feedback, and concerns with empathy and escalate when needed; accurately manage reservation system and communicate updates; answer phone calls and assist with bookings and special requests; keep the host stand clean and organized throughout service; perform side duties such as menu preparation and table resets; uphold health, safety, and hygiene standards; contribute to a positive team environment through effective communication; stay calm and organized during busy periods.

Requirements

• Preferably 1 year of experience in a guest‑facing role or hospitality environment
• High school diploma or equivalent required
• Excellent communication skills in English
• Arabic language proficiency is highly desirable
• Confident, welcoming, and professional personality with genuine passion for guest service
• Strong organizational and time‑management skills
• Proven ability to remain calm and attentive during high‑pressure service periods
• Proficiency with reservation and point‑of‑sale systems
• Excellent conflict resolution and problem‑solving abilities
• Professional appearance and grooming standards
• Flexibility to work weekends, evenings, and holidays
• Demonstrated empathy and active listening skills
• Ability to work collaboratively within a team‑oriented environment
• Saudi nationality preferred.

Skills