Technical Service Operations GM

Job description

Abdul Latif Jameel comprises diversified businesses with deep roots in the Middle East, North Africa, and Turkey (MENAT region). Our businesses represent some of the world’s leading brands, earning us their trust and building long-lasting and mutually beneficial relationships. We have established an extensive operations infrastructure, built the largest vehicle distribution network in Saudi Arabia, and accumulated comprehensive automotive expertise throughout the region. Responsibilities: Implementing Early Detection & Early Resolution (EDER) Activities, providing technical support to service outlets, launching service/recall campaigns, analyzing field technical data, following up on top technical problems with TMC, ensuring high-quality product introduction to the market, handling serious customer technical complaints, analyzing Field Technical Report (FTR) data, and participating in Conformity/Suitability tests.

Requirements

• Bachelor’s Degree in Mechanical Engineering
• 10 years in the automotive industry with managerial experience
• Computer skills/data analysis
• Customer handling skills
• English/Arabic languages
• Competencies: Learns Through Reflection, Fosters Collaboration, Ensures Accountability, Plans & Aligns, Focuses on the customer.

Skills