Refund Policy

1. General rule

Subscription payments are non-refundable once the service is activated, because the CV is parsed, tailored, and applications are dispatched immediately.

2. Refundable cases

• Payment error: a duplicate or mistaken transfer, the extra amount is refunded in full.
• Platform failure: if the platform could not deliver the service you paid for (e.g. no applications were submitted at all due to a technical failure on our side), a proportional or full refund applies.

3. Non-refundable cases

• Change of mind after activation, or wanting a different plan mid-period (upgrade is available instead).
• Rejection by employers, hiring decisions are outside the platform's control.
• Remaining unused quota at the end of the subscription period.

4. How to request

Send refund requests to invoices@mifzza.com with your invoice number. Requests are reviewed within 7 working days and returned via the same payment channel.