Assistant Chief Concierge

Job description

Exceptional hospitality starts with you. You will oversee concierge desk operations, manage VIP services, and coordinate special requests with other departments. You will ensure the concierge team maintains the highest standards of service and professionalism. You will delight guests, provide recommendations on dining, transportation, events, and attractions, and arrange special services such as medical care, childcare, and floral delivery. You will manage guest communications including messages, mail, and packages, support high‑priority guests, and promote hotel offerings.

Requirements

• Proven experience in a concierge or guest service role
• strong leadership and team management skills with ability to train and motivate staff
• in‑depth knowledge of local attractions, dining, events, and activities
• exceptional communication and interpersonal skills with ability to handle high‑pressure situations
• proficiency in English
• ability to work flexible hours including nights, weekends, and holidays
• familiarity with hotel property management systems (PMS) and concierge systems preferred

Skills