Landside Operations General Manager

Job description

The Head of Landside Operations at DACO oversees and manages all aspects of terminal, curbside, and customer service within the landside division. Ensures seamless passenger flow, maintains high service standards, and fosters a safe, efficient, customer‑friendly environment. Leads a diverse team, coordinates with stakeholders, and drives continuous improvements in processes and experience. Develops and implements strategic plans aligned with DACO’s vision, sets KPIs to monitor effectiveness. Oversees terminal and curbside operations including passenger flows, ground transport, parking, and curbside management for smooth daily operations. Ensures compliance with safety, security, and regulatory standards, tracks KPIs and takes corrective actions. Leads response to disruptions, emergencies, and incidents. Manages staff and resources efficiently, oversees third‑party contracts and ensures SLA compliance. Engages airlines, ground handling agents, and stakeholders to ensure service quality and baggage policy compliance. Builds strong stakeholder relationships and represents DACO in regulatory and industry meetings. Leads, mentors, and develops a high‑performing team, sets performance expectations, provides feedback, and implements training. Manages the landside budget, identifies cost‑saving opportunities, and reports financial performance. Ensures compliance with aviation regulations and safety standards, develops risk management strategies, leads audits and continuous safety improvements. Drives innovation by adopting new technologies and best practices, leads continuous improvement initiatives, and monitors industry trends for competitive advantage.

Requirements

• Bachelor’s degree in Aviation Management, Business Administration, Transportation or related field
• minimum 12 years total experience in airport operations with significant management or leadership role
• preferred professional certification: Accredited Airport Executive (AAE)
• fluent in Arabic and English
• accountability and proactivity
• attendance and punctuality
• collaboration and teamwork
• communication skills
• creativity and innovation
• customer oriented
• decision making
• delivering results
• developing people
• driving and leading change
• focusing on customers
• forming and sustaining partnerships
• general appearance
• interpersonal skills
• knowledge and understanding
• leadership and supervision
• leading with impact
• managing and dealing with others
• passion to work
• self confidence
• strategic and logical thinking

Skills