Principal, Client Account Partner, Services

Job description

Our purpose is to power economies and enable digital payments in over 200 countries. The Services team delivers consulting, data insights, loyalty programs, security solutions and other innovative offerings to a global client base. The Principal Client Account Partner leads a strategic client relationship within the employer Services, owning the end‑to‑end services agenda. Defines the client services roadmap based on deep strategic understanding and provides insights that drive measurable business impact. Holds full accountability for sales, revenue and margin, originating and closing advisory opportunities. Ensures delivery excellence through disciplined project governance, financial management and risk mitigation. Provides day‑to‑day leadership and development for consulting teams, fostering high‑performance and inclusive culture. Contributes to Services’ intellectual capital and shares knowledge globally. Models the employer’s leadership principles with a client‑first mindset, urgency, integrity and collaboration.

Requirements

• Extensive professional experience in management consulting, advisory or strategy roles
• demonstrated success leading large, complex client accounts in financial services, payments or related industries
• proven track record of independently achieving sales, revenue and delivery targets in a professional services environment
• Bachelor’s degree from a recognized institution required
• MBA or relevant postgraduate qualification strongly preferred
• background in a top‑tier strategy firm, Big 4 consulting firm or in‑house advisory/strategy function highly desirable
• deep consulting toolkit including structured problem solving, hypothesis‑driven analysis, executive storytelling and impact‑oriented recommendations
• strong commercial acumen to manage pipelines, pricing, margins and client economics
• exceptional executive presence to influence C‑suite stakeholders
• strong analytical and financial modelling skills with advanced proficiency in Excel and PowerPoint
• ability to operate independently in a matrixed, fast‑paced environment while mobilising cross‑functional teams
• high accountability mindset with bias for action, results and continuous improvement.

Skills