Senior Customer Portfolio Manager

Job description

The Senior Customer Portfolio Manager will demonstrate accountability for Project Management/ Planning/ Coordinating activities typically in the context of a production or services project to fulfill a customer order or need according to financial/commercial parameters and ensuring customer satisfaction. This role impacts approaches, projects and programs in the functional area or affected business organization and ways of working. It also impacts quality, efficiency and effectiveness of own team. The role has significant input into priorities and is guided by professional practices and policies that are shaped by the role. Key Responsibilities: · Perform all contract performance related activities typically tied to a customer site. Act as the interface between the customer and the project team, managing the transfer of information and requests. · Be responsible for Services, Parts and Repair Services including planning and execution, requests for quotes, pacing, scheduling, follow up, fulfillment and proactive risk mitigation of contract obligation. · Ensure timely resolution of issues and keep the customer advised of the progress of the project and negotiate changes and variations and solutions to any issue arising. Responsible for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to contract. · Perform proposal negotiation, and contract administration functions on assigned proposals / contracts with minimal supervision. Provide support to manager and senior contracts personnel on assigned contracts. Function as the liaison for the customer on contract matters. · Develop specialized knowledge in their discipline. Serve as best practice/quality resource. Have awareness of latest technical developments in own area. Contribute towards strategy and policy development and ensure delivery within area of responsibility. · Have in-depth knowledge of best practices/ lessons learnt and how own area integrates with others; have working knowledge of competition and the factors that differentiate them in the market. · Use judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology, or engineering. Take new perspective on existing solutions. Use technical experience and expertise for data analysis to support recommendations. · Lead functional teams or projects with minimal resource requirements, risk, and/or complexity. Act as a resource/mentor for colleagues with less experience. · Explain difficult or sensitive information; work to build consensus. Developing persuasion skills required to influence others on topics within field

Requirements

• Bachelor’s degree or diploma in a relevant field from an accredited university or college, or a high school degree with relevant work experience
• Minimum 8 years of professional experience, including at least 2 years in contract management, project management, proposal management, customer management, or field engineering
• Technical knowledge of Gas Turbine power plant equipment and services
• Experience in working with customer and different stakeholders
• Experience planning and executing outages
• Experience in managing Contractual Service Agreements
• Ability and willingness to travel up to 40%
• The legal right to work in KSA without company sponsorship or time restriction

Skills