Fraud Investigator

Job description

About Us the employer is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on the employer every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. the employer is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your role We're seeking a Fraud Investigator for our Trust and Safety team. As a Fraud Investigator, you will be crucial in monitoring and investigating suspicious transactions and activities to help protect our company and our customers from financial losses and reputational damage. Drawing on your proficiency in identifying potentially harmful activities through in-depth investigations and clear reporting, you will be responsible for collaborating with teams, implementing effective anti-fraud solutions, and elevating overall security posture to create unique experiences only the employer can provide. With a proven track record of analyzing complex data with precision, extracting valuable insights through keen observation, communicating clearly and persuasively, tailoring messages to diverse audiences in English, Arabic, and ultimately revolutionize the way millions of users shop, pay, and bank. You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success. Your responsibilities • Monitor and analyze transactions and activities to identify potential fraud, money laundering, or other criminal activities Utilize data analysis, statistical modeling, and fraud detection tools to identify suspicious patterns, trends, and anomalies in financial transactions. • Investigate suspicious activities and prepare detailed reports of findings. • Collaborate with other teams to implement fraud prevention measures and improve overall security. • Stay up-to-date with industry trends and developments in fraud prevention techniques and technologies. • Provide support and guidance to other team members as needed. • Call the customers and Merchants frequently to verify the details. • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays. Your expertise.

Requirements

• Bachelor's degree in a related field or equivalent experience.
• Knowledge of Excel, SQL and Python is preferred.
• 2-3 years of experience in fraud prevention or investigation.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Fluency in English and Arabic.

Skills