Front Office Supervisor

Job description

Job advertisement for a 4-star hotel in Medina. Job opportunities are available in the following departments: Front Offices | Front Office • Assistant Front Office Manager | Assistant Front Office Manager • Front Office Supervisor | Front Office Supervisor • Receptionist | Receptionist • Guest Relations Officer | Guest Relations Officer • Baggage handler | Bellman Reservations | Reservations • Reservations Supervisor | Reservation Supervisor • Reservations Officer | Reservation Agent Internal Supervision | Housekeeping • Assistant Director of Internal Supervision | Assistant Housekeeping Manager • Room attendant | Room Attendant Human Resources | Human Resources • Assistant Director of Human Resources | Assistant HR Manager About this profession: A Front Office Supervisor manages and directs guest and visitor reception operations in major hospitality and tourism establishments within the Saudi market. They oversee the training and coordination of reception and customer service staff to ensure high standards of service delivery in line with international hotel practices. Additionally, they handle complex guest inquiries and complaints while preparing daily administrative reports to ensure smooth and efficient operations. Typical duties of this profession: • Supervising the front desk team and assigning daily tasks. • Overseeing guest check‑in and check‑out procedures. • Handling guest complaints and providing immediate solutions. • Preparing daily reports on occupancy and performance. • Training and developing reception staff on service standards

Requirements

• Previous hotel and hospitality experience
• Proficiency in English
• Excellent communication and guest service skills
• Proficiency in using the OPERA system is a prerequisite for related positions
• Commitment, professional appearance and ability to work within a team
• Location | Location: Medina
• Saudi Arabia
• They ensure that interactions with customers or visitors are smooth and professional
• They interact with the venue manager and stage manager
• Manage audience reception areas at live events to ensure organization
• Supervising ticket sales and refreshment services
• Ensure that places designated for the public are prepared and properly accessible
• Continuous coordination with the venue manager and stage manager
• Labor legislation
• Promote health and safety
• Discussing health and safety issues with third parties