Sr. Technical Program Manager, Client Services Advisory

Job description

the employer is a global leader in payments technology, enabling transactions across consumers, merchants, financial institutions and governments in over 200 countries. The Client Services Advisory team provides industry‑leading operational support to the employer’s clients worldwide. The role drives complex, technology‑driven payment solutions, providing program management, implementation support and technical expertise. Responsibilities include overseeing multi‑country client onboarding, developing program plans, advising C‑suite executives, representing client requirements internally, establishing program governance, risk and compliance, accelerating execution, leading pre‑sales engagements, creating new service offerings, collaborating with VCA, Sales and Product teams, and improving operational efficiency.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business or related field
• 8+ years progressive experience in Technical Program Management, IT Consulting or Technical Implementation, preferably in payments, fintech or financial services
• proven track record of managing complex technical projects from initiation to launch
• deep understanding of payment processing, card scheme operations, authorization, clearing, settlement and emerging payment technologies
• fluent in English and Arabic
• strong consulting acumen to manage client expectations and identify commercial opportunities
• strong knowledge of Agile/Scrum and traditional project management methodologies, PMP/PgMP/CSM/Prince2 certifications preferred
• exceptional presentation and communication skills to translate technical concepts for non‑technical leaders
• deep understanding of the Saudi Arabian financial and technology landscape

Skills