Manager, Service

Job description

The Service Manager oversees and develops the Services department in the region. Sets financial and operational targets and ensures controls are in place to achieve them. Prepares financial and statistical reports and presents them to senior management with performance improvement recommendations. Monitors key performance indicators such as ongoing work, technician productivity, billing efficiency, and parts availability. Promotes the department's products and services to existing and potential customers and leads strategies to improve market share and service profitability. Tracks market and competitor trends and provides strategic recommendations to management. Contributes to knowledge building and innovation within the department.

Requirements

• University degree in a relevant field
• 6-7 years of experience

Skills