IT Manager Multi-Property

Job description

Leads and operates the IT discipline for hotels and managed offices. Manages a team of IT resources and is accountable for daily IT operations of hotels and company offices. Provides support to operations leaders for owner relations and IT negotiations. When handed over from the direct manager, responsible for new opening/acquisition oversight, countdown, and live operation. Executes property internet support. Works with the direct manager on vendor management and product development for the assigned market. Maintains status documentation such as goals and scorecards. Monitors company‑owned and managed offices to ensure effective IT operations. Meets with the direct manager to give updates on IT activities and business plans. Meets with each property’s business contact every two months for feedback and updates. Assists in activating potential properties by building business cases and engaging owners and partners. Owns IT vendor relationships for properties. Participates in talent acquisition per company procedures. Ensures effective induction for new or transferred associates. Trains associates for backup coverage during vacations and sick leave. Performs timely performance appraisals. Verifies effective communication, training, and execution of talent development programs. Builds and maintains positive relations with team members. Stays informed on latest vendor activities. Notifies manager to ensure sufficient vendor choices per market. Delivers pilot phase review reports and documentation. Documents technology pilot scope and objectives with business partners. Maintains IT inventory for assigned properties/offices. Manages cluster IT agreements. Ensures associates are treated in line with local practices. Tracks rollout execution timely. Prepares, seeks approval, monitors, and meets operating budgets while tracking expenses.

Requirements

• Hotel or Hospitality Management education
• awareness of global hospitality technology trends
• experience in assignments at international locations
• back‑of‑the‑house and guest‑facing operational and technical experience with hospitality management systems
• minimum 3 years in an Associate Supervisory role
• or Bachelor’s degree level or equivalent
• minimum 2 years project management experience
• proven negotiation skills

Skills