Collections Advisor

Job description

About the employer: A leading fintech platform in Saudi Arabia and the GCC helping people own their dreams with simple, trusted, and everywhere solutions. Over 25 million customers and 130,000 partner merchants rely on the employer daily. Role: Manage and recover overdue payments from customers in the UAE market. Requires strong communication, convincing ability, cultural awareness, and professionalism with diverse nationalities. Responsibilities: Make 300‑350 calls daily; contact customers via call, WhatsApp, and email to remind of outstanding payments; accurately document interactions and update CRM in real time; escalate unresolved or high‑risk cases to team lead or relevant departments; ensure communications comply with CBUAE guidelines and the employer policies; meet daily and monthly collection targets while maintaining high customer satisfaction; work shifts starting as early as 8:00 AM KSA time and be comfortable with rotational shifts.

Requirements

• Proficient in collection tactics to convince customers
• strong knowledge of MS Excel is a plus
• Bachelor’s degree (preferred but not mandatory)
• 1–2 years experience in debt collection, customer service, or telecalling
• fluency in Arabic and English (mandatory)
• proficiency in Hindi, Urdu, or Filipino is a plus
• strong convincing, persuasion, and problem‑solving skills
• familiarity with CRM tools and dialer systems is preferred

Skills