Certified Travel Agent (IATA)

Job description

We are seeking an experienced, detail‑driven Travel Agent to join the the employer team. The role covers the full booking lifecycle for corporate and leisure clients. Responsibilities include managing PNRs for flights, hotels, cars and ancillaries in Amadeus, constructing and pricing fares and issuing tickets, processing reissues, voids, refunds and EMDs per fare rules, handling schedule changes, IROPs and cancellations proactively, advising clients on itineraries, fare options and visa requirements, managing daily queues within SLA and ensuring accurate BSP reporting, coordinating with airlines, consolidators and suppliers on waivers and group requests, and delivering high‑quality service via phone, email and chat with escalations. Requires strong geography and airline network knowledge, excellent English communication (Arabic a plus), high attention to detail and ability to multitask under pressure

Requirements

• IATA/UFTAA certification (Foundation or Consultant level) mandatory
• Bachelor degree
• 2-5 years experience in an IATA‑accredited agency or TMC
• Advanced Amadeus proficiency including cryptic commands, PNR servicing, fare pricing, ticketing, reissue/refund (ATC)
• Solid knowledge of fare construction, fare rules, taxes and interline/codeshare handling
• Familiarity with BSP processes, ADM prevention and ticketing compliance
• Excellent English communication
• Arabic language proficiency a plus
• Strong attention to detail and multitasking ability under pressure

Skills