Onboarding Engineer

Job description

The role focuses on technical implementation and coordination of customer onboarding in a fast‑growing SaaS environment in Saudi Arabia. Works closely with onboarding, customer success and engineering teams to resolve technical challenges and deliver a consistent customer experience. Influences customer retention, product adoption and long‑term growth. Builds scalable processes, documentation and metrics to improve onboarding efficiency. Shapes technical onboarding practices within an AI‑driven partnership management approach

Requirements

• Excel
• project management
• proficiency in API setup and integration
• proficiency in data integration
• proficiency in CRM configuration
• proficiency in authentication and security setup
• experience diagnosing and resolving technical issues
• proficiency in creating runbooks and integration guides
• knowledge of onboarding success metrics
• experience communicating technical requirements and progress with customers

Skills