Manager - Reconciliation

Job description

The role oversees and manages the reconciliation process for all banking transactions, ensuring accuracy and integrity of financial records related to customer accounts, deposits, withdrawals, payments and other banking products. Manages reconciliation of all retail banking transactions including deposits, withdrawals, card payments, ATM transactions, checks and electronic transfers. Ensures all transactions across customer accounts, internal ledgers and external financial institutions are reconciled accurately and within deadlines. Ensures integrity and accuracy of daily, monthly and quarterly reconciliations, aligning core banking systems, payment gateways and third‑party vendors. Identifies discrepancies between internal records and external financial data and resolves them promptly. Investigates complex reconciliation issues and escalates unresolved matters to senior management with recommendations. Oversees bank account and cash transaction reconciliation, ensuring deposits, withdrawals and transfers are recorded correctly. Works closely with treasury teams to manage cash flow and settle transactions. Ensures compliance with internal policies, procedures and regulatory requirements such as AML, KYC and financial crime prevention. Performs any other duties assigned by the line manager related to the work. Enforces and complies with all necessary controls and information security policies, procedures, training and reporting within departmental activities.

Requirements

• Tertiary qualification from an internationally or regionally recognized institution, preferably in Accounting, Business or Finance
• 3 to 5 years of equivalent experience
• ability to deliver on difficult technical tasks
• project implementation experience
• self‑sufficient and able to handle small project responsibilities
• has provided technical supervision to junior staff
• strong understanding of retail banking transactions, financial systems and reconciliation processes
• in‑depth knowledge of core banking systems, payment systems and financial software such as SAP, Oracle, Finastra
• expertise in bank account reconciliation, cash management and financial reporting
• excellent analytical, problem‑solving and troubleshooting skills to resolve complex reconciliation issues
• customer account operations
• data collection and analysis
• policy and procedure development
• communication
• attention to detail
• problem solving

Skills