Customer Service Specialist

Job description

The role involves responding to customer inquiries and providing necessary support. Tracking shipments and coordinating with relevant departments. Handling customer complaints and offering appropriate solutions. Updating customer information and shipment status in the system. Coordinating with the operations team to ensure high‑quality service

Requirements

• Good communication and customer service skills
• Proficiency in Microsoft Office applications
• Ability to handle customer inquiries and resolve issues efficiently
• Good command of English, both written and spoken
• Ability to work in a team and manage multiple tasks effectively

Skills