Agent-at Your Service

Job description

Distinctive tasks of the role include: maintaining confidentiality, guardianship policy, and quality assurance. POSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns via phone, email, chat, and mobile communication devices. Operates telephone switchboard, processes guest requests for wake-up calls, and connects and routes calls to appropriate extension number. Receive, record and relay messages accurately. Record all guest requests or issues on the computer, contact the appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with the guest to ensure that their request has been resolved to their satisfaction. Provide guests with information about room features, property amenities, and local areas of interest. Can process room service orders, answer questions regarding menu selection, and record transactions in the point-of-sale system. Assist guests with Internet access and entertainment in guest rooms. Follow all company policies and procedures; Ensures uniform and personal appearance are clean and professional; Maintain confidentiality of proprietary information; And protect the company's assets. Welcomes and acknowledges all guests according to company standards, anticipates and meets guests' service needs, assists individuals with disabilities, and thanks guests with genuine appreciation. Speak to others using clear, professional language, and answer phones using proper etiquette. Develop and maintain positive working relationships with others, and support the team to reach common goals. Compliance with quality assurance expectations and standards. Read and visually verify information in a variety of formats; The time Stand, sit, or walk for an extended period of time or throughout a shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors. Preferred Qualifications Education: High school diploma or G.E.D. vs. Relevant work experience: No relevant work experience. Supervisory experience: No supervisory experience. License or Certification: None At the employer, we are committed to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where our associates' unique backgrounds are valued and celebrated. Our greatest strength lies in the rich mix of culture, talent and experience of our partners. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law

Requirements

• maintain confidentiality
• policies and procedures
• Quality assurance
• Proficiency in communicating via phone, email, and chat
• Experience operating a telephone switchboard
• Knowledge of message recording
• Mastering the point of sale system
• Knowledge of company policies
• Proficiency in English

Skills