Front Desk Agent

Job description

Process all guest check‑ins by confirming reservations, assigning rooms, and issuing and activating room keys. Process all payment types including room charges, cash, checks, debit or credit cards. Handle all check‑outs, resolving any late or disputed charges. Answer, record, and process guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track room readiness for check‑in. Communicate parking procedures to guests and dispatch bell or valet staff as needed. Provide guests with directions and information about the property and local attractions. Run daily reports on arrivals and departures, identify special requests, and verify report accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count the bank at the start and end of the shift. Balance and drop receipts according to accounting specifications. Follow all safety and security policies, reporting accidents or unsafe conditions to the manager. Follow company policies on professional appearance, confidentiality, and asset protection. Welcome guests per company standards, anticipate service needs, assist guests with disabilities, and express genuine appreciation. Speak clearly and professionally, answer phones with proper etiquette. Develop and maintain positive working relationships and comply with quality assurance standards. Stand, sit, or walk for extended periods. Move, lift, carry, push, pull, and place objects up to 10 pounds without assistance. Perform other reasonable duties as requested by supervisors.

Requirements

• High school diploma or G.E.D. equivalent
• No related work experience
• No supervisory experience
• No license or certification

Skills