Consumer Product Manager

Job description

About the employer: the employer is a fast-growing B2C marketplace based in Riyadh connecting buyers and sellers of used electronics and cars across Saudi Arabia via its website and mobile app. Trust is core: buyers need confidence in what they receive and sellers need confidence they will be paid fairly and quickly. With the recent launch of a subscription model for electronics and cars, the employer aims to be the go‑to recommerce platform in the Kingdom. Role: The Consumer Product Manager owns the daily customer experience—from how buyers discover, evaluate, pay for and receive a used phone or car, to how sellers list, price and get paid. Acts as the voice of the the employer customer within the product team, turning deep consumer insight into features that boost conversion, repeat purchase and trust. Works across app and web, partnering with design, engineering, operations and commercial teams to ship quickly and learn from releases. Responsibilities: • Own the roadmap for a core consumer area (buyer journey, seller journey or subscriptions) and prioritize by impact on conversion, retention, GMV and trust. • Build continuous understanding of the employer’s customers through user interviews, usability testing, app reviews, support tickets and behavioral data. • Optimize the end‑to‑end marketplace funnel: listing creation, search, product pages, checkout and payments (Mada, Apple Pay, BNPL), delivery tracking, returns and post‑purchase experience. • Design trust features such as device condition grading, car inspection reports, verified sellers, buyer protection, ratings and transparent pricing. • Shape subscription products for electronics and cars – value proposition, packaging, onboarding, engagement and retention – working closely with Commercial and Finance on unit economics. • Translate problems into clear PRDs, user stories and acceptance criteria; run agile delivery with design and engineering from discovery to release. • Champion an Arabic‑first, bilingual experience with high‑quality RTL design and localisation for Saudi users. • Run disciplined experimentation: form hypotheses, design A/B tests, define success metrics and make fast evidence‑based decisions. • Monitor and report core consumer KPIs: conversion rate, listing‑to‑sale rate, activation, repeat purchase, subscription retention, NPS and complaints. • Partner with Operations (inspection, logistics, support), Marketing and Growth (acquisition, CRM) and Finance to ensure product changes work end‑to‑end. • Keep an eye on regional and global marketplaces and recommerce players and bring back the best ideas adapted for the employer Requirements: • 2–4 years product management experience on consumer‑facing digital products (marketplaces, e‑commerce, fintech or consumer apps). • Proven track record of shipping consumer features that moved measurable business metrics and ability to explain the impact. • Strong consumer intuition backed by data; proficient with analytics tools (Amplitude, Mixpanel, GA4), funnel analysis and A/B testing; SQL experience a plus. • Hands‑on experience building for mobile (iOS and Android) and web. • Solid understanding of two‑sided marketplace dynamics – supply‑demand balance, liquidity, trust and pricing. • Experience working closely with designers and engineers in an agile environment with clear specs and sharp prioritisation. • Excellent communication and stakeholder management to align operations, commercial and tech teams. • True owner who moves fast, decides with incomplete information and focuses on outcomes over output. • Fluent English; Arabic a strong plus. Nice to Have: • Experience with KSA or GCC consumers, Arabic/RTL products and local payment methods. • Background in used goods, recommerce, automotive or subscription businesses.

Requirements

• 2–4 years product management experience on consumer-facing digital products
• proven track record of shipping consumer features that moved measurable business metrics
• strong consumer intuition backed by data
• proficient with analytics tools (Amplitude, Mixpanel, GA4) and funnel analysis and A/B testing
• SQL experience a plus
• hands‑on experience building for mobile (iOS and Android) and web
• solid understanding of two‑sided marketplace dynamics
• experience working closely with designers and engineers in an agile environment
• excellent communication and stakeholder management
• true owner who moves fast and focuses on outcomes
• fluent English
• Arabic a strong plus
• experience with KSA or GCC consumers
• background in used goods, recommerce, automotive or subscription businesses.

Skills