Spare Parts Consultant

Job description

About the role looking the employer Are looking for a Spare Parts Consultant to join their team. This full-time role includes greeting and assisting customers, processing parts orders, and coordinating with service teams to fulfill parts requirements. The Spare Parts Advisor will also manage customer inquiries, deal with returns and keep accurate records. Key Responsibilities: Greet retail parts customers and assist them at the parts counter, identifying the correct parts and accessories based on customer and vehicle requirements. Accurately process retail sales and service orders for spare parts in SAP, ensuring correct pricing, discounts and invoicing in line with the employer business policy. Promote accessories and value-added parts/service offerings to maximize basket size and support the achievement of retail sales goals. Coordinate with service advisors and technicians to fulfill spare parts requirements for scheduled and live service jobs. Picks, verifies and issues parts against repair orders and work orders in a timely manner to minimize vehicle turn time. Keep track of parts that are back-ordered or out of stock and communicate expected availability to service teams and customers. Respond to customer inquiries regarding parts availability, pricing, and compatibility. Handle first line customer complaints related to spare parts sales and escalate complex issues to the Assistant Manager, Spare Parts Operations. We process returns, exchanges and resolve warranty claims in accordance with established standard operating procedures. Maintain accurate records of retail sales and service transactions and daily reconciliation of cash stock/counters. Create a quote See daily/weekly routine sales activity for Assistant Manager Parts Operations. Support month-end inventory and sales reconciliation activities. Follow the requirements of our standard operating procedures and after-sales policies the employer For all transactions and keep the parts retail/counter area clean, organized, and safe. Qualifications and Experience: High school diploma or equivalent in a related field. At least two years of experience in the relevant field. WORK ENVIRONMENT This is a full time position based, It provides an opportunity to contribute to after-sales operations the employer

Requirements

• · Qualifications and Experience: High school diploma or equivalent in a related field
• · At least two years of experience in the relevant field

Skills