Mobile After-sales Service Assistant Technician

Job description

About the Role the employer is looking for an Assistant Technician, Mobile Aftersales, to join their team in Jeddah. This full-time role is responsible for providing diagnostic, service, routine maintenance and on-site repair services using mobile shop tools. The position contributes to customer satisfaction by ensuring vehicles are serviced efficiently, safely and in line with the employer standards. Key Responsibilities Perform vehicle diagnostics to identify, analyze, and resolve complex mechanical and electrical problems, including high-voltage and low-voltage component repairs using industry-standard diagnostic tools and software. Providing on-site diagnostic and repair services at customer sites using mobile workshop equipment, ensuring timely and effective resolution in line with service standards. Maintain mobile truck inventory, tools, and equipment readiness, ensuring proper inventory control, documentation, and compliance with safety and operating procedures. Performs mechanical repairs, including brake system maintenance, suspension adjustments, tire services, and drivetrain repairs, to support optimal vehicle performance. Perform routine maintenance tasks such as brake, tire and suspension service, as well as warranty repairs. Use specialized diagnostic equipment and computer-based systems to efficiently identify and resolve technical problems. Collaborate with service advisors to explain diagnostic results, recommend repairs, and provide accurate time estimates. Completes service and repair tasks efficiently and accurately, including documentation of work performed, parts used, and time worked. Earn Performs quality control inspections on completed repairs to verify the accuracy and functionality of the work performed. Maintain a professional, customer-focused demeanor, address customer concerns and provide excellent service. Collaborate closely with the Parts Department to ensure all required components are ordered, tracked, and available in a timely manner. Stay up to date with the latest technical information, service bulletins and equipment manufacturer guidelines to ensure accurate and efficient service and repairs. Continuously identify opportunities for process improvement and participate in problem-solving initiatives. Ensure safety and compliance by following all safety protocols, including use of personal protective equipment, and compliance with company, environmental and health regulations. Maintain a clean and organized work area, ensuring proper handling and storage of tools and equipment. Qualifications and Experience 0-1 year of related experience is required for this position. Work Environment This is a full-time position based in Jeddah, with a focus on providing mobile service directly to customer locations

Requirements

• · Qualifications and Experience 0-1 year of relevant experience is required for this position

Skills