Head Technician

Job description

The Head Technician is a site-based role ensuring operational readiness, safety, and reliability of all dive equipment. Reports to the Dive Operation Manager. Leads daily inspection, testing, servicing, troubleshooting, and repairs of dive gear. Supports equipment planning for current and future dive centers. Provides technical support to other dive locations. Works flexibly across site, remote, and office settings. Pre‑opening: assists in setting up and commissioning equipment, coordinating with the employer Global departments, establishing maintenance schedules, inventory controls, spare‑parts planning, and documentation. Post‑opening: maintains high equipment standards with safety as priority, ensures timely maintenance, repairs, and accurate inventory records. Keeps detailed logs of inspections, maintenance, faults, and corrective actions. Coordinates with Dive Center Manager to secure spare parts and consumables. Builds effective relationships with managers, suppliers, and stakeholders. Supports daily operations by providing technical guidance and ensuring equipment readiness for guests. Complies with all policies, procedures, and manufacturer guidelines. Applies safety, quality, and environmental management to protect employees and guests and ensure legislative compliance. Contributes to continuous improvement of systems, processes, and cost efficiency.

Requirements

• Recognized dive equipment servicing certification such as PADI Equipment Specialist, PSI‑PCI Visual Cylinder Inspector, or manufacturer‑approved technician certification
• Recognized breathing‑air compressor technician certification such as Bauer Compressor Technician, Coltri Compressor Technician, or equivalent
• Certified or qualified cylinder technician with knowledge of inspection, testing, handling, and maintenance
• Proven experience in servicing, maintaining, troubleshooting, and repairing dive equipment, compressors, cylinders, and related assets
• Strong experience in equipment management, inventory control, spare‑parts coordination, and maintenance recordkeeping
• Good knowledge of diving health, safety, quality, and environmental requirements
• Valid Fit‑to‑Dive medical certification
• Strong written and spoken English communication skills
• Clear, confident, professional communicator with internal and external stakeholders
• Customer‑focused mindset with positive, proactive, can‑do attitude
• Flexible, open‑minded approach to changing operational environments and priorities
• Self‑motivated and accurate work delivery within agreed deadlines
• Ability to maintain dive equipment according to manufacturer recommendations, local legislation, and company policies
• Excellent timekeeping, attention to detail, organization, and follow‑through
• Professional, reliable, proactive, acting as a positive role model
• Ability to work with diverse cultures, nationalities, and multidisciplinary teams
• Commitment to highest safety standards for guests, employees, and equipment users
• Ability to work in a dive resort environment complying with grooming and presentation standards
• Ability to work independently and as part of a team with sound judgment
• Proficient in Microsoft Office and maintaining accurate maintenance, inventory, and administrative records
• Ability to coordinate equipment maintenance planning, scheduling, documentation, and administration
• Ability to communicate in an additional language, preferably Arabic
• Strong guest experience orientation, especially in high‑end or luxury settings
• Experience supporting high‑end clientele with professionalism and discretion
• Underwater photography skills

Skills