Collections Officer

Job description

The Collections Officer is responsible for tracking the collection of financial dues from customers according to approved policies and procedures. Regularly communicate with customers to ensure payments are made on time. Develop collection plans and monitor their execution to meet collection targets. Analyze customer data to identify delinquent accounts and take appropriate actions. Coordinate with relevant departments to resolve issues affecting collections. Submit periodic reports on collection performance and outstanding balances to management. Contribute to improving collection processes and enhancing customer experience

Requirements

• 1-2 years of experience in collections
• proficient with Office, especially Excel
• ability to prepare reports and analyze data
• preferably experience in the transportation sector
• strong communication and negotiation skills
• time management and priority organization
• proficient with Microsoft applications

Skills