Call Center Supervisor

Job description

The role involves managing a call center team and monitoring performance and productivity. Tasks include working with Customer Relationship Management (CRM) systems and jaa medical appointment systems. The ability to track Key Performance Indicators (KPIs) and achieve operational targets is necessary. High skill in handling patient complaints and improving customer satisfaction is also required. Additionally, the ability to prepare periodic reports and develop service quality is essential

Requirements

• Proficient in Customer Relationship Management (CRM) systems
• proficient in jaa medical appointment systems
• ability to track Key Performance Indicators (KPIs)
• achieve operational targets
• high skill in handling patient complaints
• improve customer satisfaction
• prepare periodic reports
• develop service quality
• strong leadership, organizational, and communication skills

Skills