Senior Analyst I IT Operations

Job description

Provides expert technical support for infrastructure services and resolves complex issues. Supports execution of infrastructure projects and assigned tasks. Monitors and troubleshoots infrastructure systems to ensure optimal operation. Collaborates with the team to improve infrastructure efficiency. Contributes to incident and configuration documentation. Utilizes deep technical expertise to address complex challenges. Adheres to established best practices and standards. Applies critical thinking and technical skills to resolve issues

Requirements

• Bachelor’s degree or equivalent education and experience
• at least 5 years of relevant industry experience, including 2 years in a similar role
• experience in infrastructure technology analysis
• skills in data analysis and problem-solving
• commitment to continuous learning and staying updated with industry knowledge and technology
• advanced degree in a relevant field (optional)
• certifications such as Cisco CCNA, AWS Certified Solutions Architect, or CompTIA Security+ (optional)

Skills