Telephone Operator

Job description

Exceptional hospitality starts with you. You will answer guest phone calls, respond to inquiries, and provide information about hotel services and amenities. Responsibilities include handling guest calls, providing hotel and local information, efficiently managing requests, responding to inquiries with professionalism and courtesy, communicating clearly and resolving concerns promptly, relaying guest requests to relevant departments and ensuring timely follow‑up, supporting internal communication across hotel teams, addressing guest complaints and preventing service disruptions, maintaining accurate logs of guest interactions and updating guest profiles for future personalization.

Requirements

• Passion for spreading the light and warmth of hospitality
• Acting with integrity and always doing the right thing
• Inspiring others through leadership
• Belief that teamwork drives the best outcomes
• Sense of ownership and accountability
• Focus on the now with urgency and discipline
• Ability to handle guest requests and coordinate them
• Proficiency in clear communication and issue resolution
• Knowledge of documenting guest interactions
• Experience delivering outstanding customer service.

Skills