Information Technology Technician

Job description

Information Technology Support Technician (IT Support Technician) Information Belt Company (IT Belt) Riyadh, Kingdom of Saudi Arabia Qualifications and requirements: Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related specialty. Good knowledge of Windows 10/11 and Microsoft 365. Basic knowledge of Active Directory administration. Good understanding of networking basics and troubleshooting. Knowledge of ITSM / Ticketing Systems. Good problem-solving, communication, and user service skills. Proficiency in Arabic and English. Tasks and responsibilities: Providing technical support to users and resolving hardware, software and network problems. Recording, classifying and following up on reports and service requests via ITSM systems. Install and set up Windows hardware, software, and business applications. Microsoft 365 and Active Directory support and user permission requests management. Troubleshoot IP, DNS, DHCP, Wi-Fi, and VPN issues. Support for printers, peripherals and meeting room equipment. Preparing new employees' devices, connecting them to the domain, installing software, and registering assets. Providing field technical support when needed. Document technical information and adhere to IT procedures and service level agreements (SLAs)

Requirements

• User support and troubleshooting
• Maintenance and management of computer networks
• Information security and data protection

Skills