Collections Supervisor

Job description

The supervisor oversees the collections team, monitors delinquent customers, ensures collection of financial dues and follows up on debts, coordinates with relevant departments and branches to achieve collection targets and improve operational efficiency

Requirements

• High skills in communication, negotiation and persuasion
• Ability to handle delinquent customers professionally
• Ability to lead the collections team and meet targets
• Proficiency in Microsoft Office, financial systems and leasing systems
• Skill in preparing reports and analyzing collection data
• Ability to work under pressure and make appropriate decisions
• Proficiency in English speaking and writing
• Preferred prior experience in collections, accounts receivable, leasing or supervising collections teams

Skills