Mid-Senior Hospitality Professional

Job description

The candidate will lead day-to-day hospitality operations across accommodation, F&B outlets, events or multi-department environments to achieve service and financial targets. Drives guest experience standards, quality assurance, and service recovery to boost satisfaction and brand reputation. Manages workforce planning, scheduling and performance for multicultural teams to ensure consistent service delivery. Oversees departmental budgets, forecasting and cost controls including labor productivity, procurement and waste reduction. Implements SOPs, brand standards and compliance aligned with Saudi workplace expectations, including HSE health and safety practices and incident reporting. Maintains food safety and hygiene standards where applicable, ensuring audit readiness and supplier quality controls. Collaborates with sales and revenue teams to optimize occupancy, ADR/RevPAR, covers and overall profitability. Manages inventory, vendor performance and operational readiness for peak seasons, VIP activities and large-scale events. Produces operational reports, analyses KPIs and leads continuous improvement initiatives across service, productivity and quality. Supports strategic initiatives such as pre‑opening mobilisation, new openings, refurbishments or turnaround programs as assigned

Requirements

• proficient in Excel
• proficient in budgeting
• proficient in sales
• proficient in procurement
• proficient in effective communication
• proficient in workforce planning
• proficient in quality control
• proficient in quality assurance
• proficient in compliance
• proficient in guest experience
• proven leadership experience managing teams
• familiarity with hospitality systems (PMS, POS, RMS, CRM)
• proficient with workforce management platforms
• advanced Excel knowledge
• 5+ years of progressive hospitality experience

Skills