Call Centre & Contact Centre Professionals
Dammam
EmployerUndisclosed employer
LocationDammam
Job typeFull-time
FieldCustomer Service
Posted2026-01-05
Job description
This is a multi-faceted role that includes operations management, team leadership, quality assurance, training, workforce management, customer experience, and performance improvement. Key responsibilities include leading and improving daily contact centre operations, managing team leaders, improving customer experience results, partnering with workforce management, and implementing quality assurance frameworks
Requirements
- Excel
- Jet
- Sales
- Team Leadership
- Time Management
- Stakeholder Management
- Six Sigma
- Quality Assurance
- Compliance
- Data Protection
Skills
ExcelGitSalesTeam leadershipTime managementStakeholder managementSix SigmaQuality assuranceComplianceData protection
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