Technical Support Engineer

Job description

Acts as the highest technical authority for the dealer on complex diagnostic cases, warranty escalation, and technical coordination for OEM equipment manufacturing. Supports workshop supervisors and technicians in resolving advanced, recurring errors while ensuring all diagnostic and repair activities meet OEM standards. Serves as the primary technical interface with the OEM to protect the dealer's brand reputation through accurate reporting and effective recall execution and strong technical governance. Plays a key role in workshop capability development by training technicians, driving technical excellence, and supporting continuous improvement initiatives post‑sale. Core duties include escalating and resolving complex or high‑priority technical cases, applying structured diagnostic methodologies using advanced OEM tools, identifying root causes and documenting detailed case reports, acting as the main technical liaison with OEM support teams, managing recall and service campaigns from identification to completion, preparing technical and product quality reports, and ensuring timely compliance with OEM technical updates and service bulletins

Requirements

• Interpretation of extraction data
• field work execution
• sample testing
• corrosion types

Skills