Support Analyst

Job description

The role focuses on developing, administering, and continuously enhancing digital platforms and data systems. Collaborates with cross‑functional teams to gather and document business requirements, maintain portal infrastructure, and automate data processes. Provides user support through training, documentation, and troubleshooting, following best practices in change management, SDLC, and digital document control.

Requirements

• Demonstrates initiative and problem‑solving skills in supporting daily operational challenges
• 6+ years experience in document/records management, SDLC analysis, design, testing, and business process workflow development
• 2+ years experience in a multi‑skilled team environment collaborating on data automation
• Experience integrating SharePoint Online with Microsoft 365 services such as Teams, OneDrive, and Power Automate
• Proficiency in scripting languages to automate administrative tasks and create custom solutions
• Knowledge of Windows Server and IIS for managing SharePoint environments
• Experience planning and executing SharePoint migrations and upgrades
• Ability to collaborate with teams, stakeholders, and end‑users
• Experience with structured and unstructured data and automating data processing
• Strong written and verbal English communication
• Proficient use of enterprise management software such as Microsoft Project, Primavera, or Aconex
• Excellent problem‑solving, decision‑making, and conflict resolution skills
• PMP or related project management certification preferred

Skills