Collections Supervisor

Job description

The role involves customer service, confidentiality, and compliance. Manage outbound and inbound communications with customers regarding overdue accounts and payments. Contact customers by phone, email, or approved channels. Explain outstanding balances, payment terms, and repayment options clearly. Negotiate payment arrangements. Update customer records accurately after each interaction. Follow approved scripts, compliance guidelines, and collection procedures. Handle customer inquiries, complaints, and escalations professionally. Achieve collection targets and service KPIs. Maintain data confidentiality and privacy at all times

Requirements

• Customer service
• confidentiality
• proficient in phone and email communication
• proficient in negotiating payment arrangements
• proficient in accurately updating customer records
• knowledge of compliance guidelines

Skills