Event Operations Coordinator - Anti-Fraud

Job description

The Event Operations Coordinator - Anti-Fraud supports the Anti-Fraud team in executing investigations, documentation, and reporting related to fraud detection across events. The role focuses on data accuracy, case tracking, and administrative follow‑up to ensure smooth anti‑fraud workflows and timely case resolution. Key responsibilities: Record and update all fraud cases, timelines, and resolutions in internal databases and tracking sheets; assist the Anti‑Fraud Specialist in preparing event‑level analyses, cancellation lists, and user blocking recommendations; maintain organized and up‑to‑date fraud logs, documenting all alerts, reviews, and actions; prepare weekly and monthly fraud trends and KPI reports for management; track investigation volumes, SLA compliance, and accuracy metrics; support daily investigations by performing manual reviews and identifying suspicious behavior; collaborate with internal teams to ensure consistent fraud reporting and case follow‑up; uphold the highest level of confidentiality, integrity, and ethical standards when handling sensitive user data and investigation materials

Requirements

• Proficient in spreadsheets (Google Sheets/Excel) and reporting tools
• Excel
• Cybersecurity
• Git
• Sales
• Teamwork
• Effective communication
• Attention to detail
• Confidentiality preservation
• Compliance

Skills