Senior Specialist - Asset Application Support

Job description

the employer is seeking a Senior Specialist - Asset Application Support for Riyadh. Responsibilities: Provide expert-level L2 support for asset applications, resolving incidents and service requests efficiently; Analyze recurring issues and contribute to root cause analysis and permanent fixes; Maintain detailed documentation of support procedures and resolutions; Collaborate with L0/L1 teams to improve first-call resolution through training and knowledge sharing; Participate in testing and validation of application updates and enhancements; Escalate unresolved issues to the manager as needed; Support vendor coordination for specialized application support; Engage with business users to understand operational challenges and provide technical solutions

Requirements

• deep functional and technical knowledge of systems such as ticketing, POS, leasing, and park management
• Strong technical knowledge of application architecture and integrations
• Proficient in incident management and troubleshooting
• asset management
• 3+ years of experience

Skills