Reception Manager

Job description

The Reception Manager oversees all reception and guest welcoming operations within the dining hall, ensuring a professional and efficient first point of contact. Reports to the Operations Manager and works closely with the Venue Manager and Assistant Managers. Manages the reception team, including the Head Hostess and Hostesses/Receptionists, maintaining service standards, guest engagement, and operational procedures. Supervises reception operations, coordinates guest flow, and ensures accurate communication of the dining hall’s offerings and events. Also supports and covers reception shifts as needed to maintain coverage. Core responsibilities: manage daily reception operations and ensure professional, friendly guest welcome; uphold high service standards and follow reception procedures; monitor guest flow and coordinate with floor teams for smooth operation during peak periods; keep reception areas organized and welcoming. Lead and supervise the team, develop schedules, provide coaching, monitor performance, and ensure professional appearance and etiquette. Manage guest experience by providing prompt assistance, accurate information, handling inquiries and complaints professionally, promoting the dining hall concept, vendors, and events, and monitoring feedback for improvement. Provide operational support and shift coverage, assist during busy periods, and ensure service continuity. Communicate regularly with the Operations Manager on guest experience and operational issues, report feedback and updates, and coordinate with floor supervisors and operational teams for seamless service

Requirements

• minimum 8 years of experience in hospitality, guest relations, or reception operations
• at least 5 years of experience in a supervisory or managerial role
• experience in restaurants, hotels, food halls, or large hospitality venues preferred
• excellent customer service and guest relations skills
• ability to manage guest flow and reception operations in a high-volume environment
• strong communication and interpersonal skills
• good organizational and problem-solving skills
• fluent communication in English is required
• knowledge of Arabic is considered an advantage
• strong leadership and team management abilities
• professional, confident, and approachable personality
• strong leadership presence with the ability to guide and support teams
• customer-focused with strong attention to guest satisfaction
• ability to remain calm and effective during busy service periods

Skills