Front Desk Manager

Job description

Assists the Front Office Manager in administering front office functions and supervising staff daily. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Directs procedures to ensure efficient check‑in and check‑out, enhances guest and employee satisfaction, and maximizes departmental financial performance.

Requirements

• High school diploma or GED
• 2 years experience in guest services or front desk
• 2‑year degree in Hotel and Restaurant Management, Hospitality or Business Administration
• proficient in daily operations management
• proficient in handling complaints and dispute resolution
• proficient in supervising staffing levels
• proficient in continuous communication with staff
• proficient in understanding department impact on financial goals
• proficient in interpersonal and leadership communication
• proficient in building mutual trust among team members
• proficient in modeling positive behavior
• proficient in training staff and monitoring policy adherence.

Skills