Floor Manager

Job description

Responsibilities: Assist in daily operations at the property across culinary, food & beverage, and front office; direct staff on guest arrival/departure procedures and maintain cleanliness standards; run and review operational reports, monitor food hygiene and service standards, conduct daily checks of supplies and cleanliness, monitor private room bookings, operate department equipment and report malfunctions, coordinate with Executive Chef on food presentation, liaise with Front Office Manager on guest arrivals and departures, ensure staff have proper supplies and uniforms, comply with loss prevention policies; supervise same‑day selling to maximize room revenue and occupancy, verify room rate accuracy, use budgets and operating statements to support property operations, manage controllable expenses to meet budget goals; interact with guests for feedback, handle complaints, review comment cards and satisfaction results, identify service improvement opportunities; train staff and enforce policies, supervise staffing levels to meet service and financial objectives, provide performance feedback, empower employees for excellent service, participate in interviewing and hiring, use on‑the‑job training tools, communicate performance expectations per job description, participate in performance appraisals.

Requirements

• High school diploma or GED
• 3 years experience in guest services, front desk, housekeeping, or related professional area

Skills